Return & Refund Policy

At Atlas Wholesale, we strive to ensure customer satisfaction by providing high-quality electronics. Please review our policy carefully before making a purchase.

1. Returns Eligibility

  • Items can be returned within 7 days of delivery.
  • Products must be unused, in original condition, and returned with all original packaging, accessories, and proof of purchase.
  • Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Due to the nature of wholesale electronics, the following items may not be eligible for return:

  • Bulk or special wholesale orders
  • Used, damaged, or altered items (not due to our fault)
  • Items without original packaging or accessories

3. Faulty or Damaged Items

  • If you receive a defective or damaged product, please notify us within 48 hours of delivery.
  • We may request photos or videos as proof.
  • After verification, we will offer a replacement, repair, or full refund where applicable.

4. Return Process

To initiate a return:

  1. Contact us at support@atlaswholesale.co.uk with your order details
  2. Wait for return approval and instructions
  3. Ship the item back to the provided return address
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed to the original payment method within 5–10 business days.

6. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • Exchange requests are subject to stock availability.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us for assistance

8. Contact Us

For any return or refund inquiries, please contact:
Email: support@atlaswholesale.co.uk