Shipping policy

AtlasWholesale.co.uk – Legal & Policies (B2B)

This document outlines the terms, policies, and notices for ROCO TRADING LTD, trading as AtlasWholesale.co.uk(“we,” “our,” “us”). By accessing or using our website and purchasing from us, you confirm that you are a registered business or trade customer.

1. Company Information

ROCO TRADING LTD
Trading as: AtlasWholesale.co.uk

2. Privacy Policy (B2B/GDPR Compliant)

Information We Collect:

  • Business information: company name, registration number, VAT number (if applicable).

  • Contact information of authorized personnel: names, emails, phone numbers.

  • Payment and billing information for invoicing or card processing.

  • Non-personal information: browser type, IP address, site usage, cookies.

How We Use Information:

  • Process orders, invoices, and payments.

  • Communicate about orders, deliveries, and business updates.

  • Improve our services, website, and customer experience.

  • Comply with legal obligations.

Data Sharing:

  • Only shared with service providers for order fulfillment, delivery, or legal compliance.

  • We do not sell your business information.

Data Security:

  • We maintain appropriate technical and organizational measures to protect your data.

Your Rights:

  • Access, correct, or request deletion of your personal data.

  • Object to or restrict processing where applicable under GDPR.

3. Shipping & Delivery Policy (Wholesale)

Order Processing:

  • Orders are processed within 1–3 business days.

  • Stock availability is required; backorders may be communicated to customers.

Shipping Methods & Costs:

  • Standard pallet or courier services for wholesale orders.

  • Shipping costs depend on order size, weight, and destination.

  • Express or bulk freight services available by arrangement.

Delivery Times:

  • Standard UK delivery: 3–7 business days for palletized shipments.

  • Express options: 1–3 business days depending on carrier and order size.

Tracking:

  • Shipping confirmation with tracking will be provided after dispatch.

Delivery Issues:

  • Contact us immediately for lost, damaged, or delayed orders.

  • Replacement or credit may be provided at our discretion for verified issues.

Incorrect Information:

  • Ensure delivery addresses are accurate. ROCO TRADING LTD is not liable for misdelivered goods due to incorrect information.

4. Returns & Refunds (Wholesale Terms)

Eligibility:

  • Returns are only accepted for defective goods or incorrect shipments.

  • All returns must be reported within 7 business days of receipt.

Non-Returnable Items:

  • Goods supplied to specification or bulk orders are not returnable for change of mind.

Return Process:

  • Contact our customer service before returning any goods.

  • Goods must be returned in original packaging and condition.

  • Refunds or replacements are issued at our discretion after inspection.

5. Legal Notice / Disclaimer

Use of the Website:

  • AtlasWholesale.co.uk is intended for business/trade customers only.

  • By using this site, you confirm you are purchasing for business purposes, not personal consumption.

Intellectual Property:

  • All content, including logos, images, and text, is owned by ROCO TRADING LTD.

  • Copying or redistribution without written consent is prohibited.

Limitation of Liability:

  • We are not liable for indirect, incidental, or consequential losses related to website use or goods supplied.

  • We do not guarantee uninterrupted or error-free access to the website.

External Links:

  • We are not responsible for third-party websites linked from our site.

Governing Law:

  • All terms and transactions are governed by English law.

  • Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

6. Contact Us

For inquiries regarding orders, policies, or legal matters:

ROCO TRADING LTD
Trading as AtlasWholesale.co.uk
Email: rocotradingltd@gmail.com